Returns & Exchanges
At COSMEDIX, we want you to be completely satisfied with your skincare journey. If a product isn’t the right fit for your skin, we offer returns or exchanges on items purchased through our website within 30 days of delivery.
Initiate Your Request
Log into your account portal or visit our returns center with your order number and email address to select the items you wish to return.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all lids are securely tightened to prevent leakage during transit.
Label and Ship
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Processing and Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing